Terms & Conditions of Service
Last Updated: August 2026
By submitting a quote request form or accepting an exterior cleaning booking with SouthernEcoWash, you agree to be legally bound by the following standard trading terms:
1. The Service & Pricing Quotes
All pricing quotes delivered via SMS or email are calculated based on the property dimensions, surface descriptions, and digital photographs provided by the client.
SouthernEcoWash reserves the right to adjust the final package price on-site if the actual surface conditions or property dimensions differ significantly from the descriptions or images submitted through the online form.
Our standard minimum call-out fee for any operational dispatch across our service region is $200 AUD.
2. Rainwater Tanks & Water Supply Security
For properties relying on independent roof-collected rainwater tank systems, it is the client's strict responsibility to confirm their tank setup with our technician prior to the commencement of work.
While SouthernEcoWash utilizes biodegradable, plant-based surfactant bases and peroxide-based oxygen wash formulas, we enforce a strict safety policy of manually disconnecting gutter downpipe inlets before washing rooflines or eaves.
The property owner must ensure safe, clear, and unhindered access to all downpipe redirection valves or junction points on the day of service.
3. Pre-Existing Property Damage & Structural Fragility
Our washing techniques utilize low-pressure soft-washing methods for delicate vertical building structures. However, high-volume commercial equipment is utilized for concrete flatwork.
SouthernEcoWash is not liable for any structural damage resulting from pre-existing property defects, including but not limited to: rotted timber weatherboards, loose or missing grout on pool coping tiles/pavers, oxidised or peeling exterior paintwork, unsealed window frames, or degraded brick mortar joints.
It is the client’s responsibility to notify the washing technician of any known structural vulnerabilities or leaking windows before cleaning begins.
4. Payment Terms & Overdue Accounts
Payment for all residential exterior cleaning packages is strictly due within 7 business days from the date of invoice issuance, unless a separate commercial arrangement has been confirmed in writing.
Payments can be securely processed via our mobile digital terminal, electronic bank transfer, or authorized online Stripe/Square payment links.
Overdue accounts may incur a late administration fee or be referred to an independent collection agency if left unpaid past 30 days.
5. Booking Deposits, Cancellations & Rescheduling
A booking deposit may be required to secure or prioritise a service booking with Southern Eco Wash. Any deposit paid will be deducted from the final amount payable for the service.
Customers who need to cancel or reschedule are asked to provide at least 48 hours’ notice.
Where more than 48 hours’ notice is provided, the booking deposit may be transferred to a new appointment date.
Cancellations made less than 48 hours before the scheduled service may result in the booking deposit being forfeited.
If Southern Eco Wash arrives at the property and is unable to complete the service because access has not been provided, the customer is unavailable where attendance is required, or the property is not ready for the agreed work, the booking deposit may be forfeited.
If Southern Eco Wash needs to cancel or postpone a booking due to unsafe conditions, severe weather, equipment issues, illness, or other circumstances outside reasonable control, the customer may choose to have the deposit transferred to a new appointment date or refunded.
Any refund, transfer or forfeiture of a booking deposit will be handled reasonably and in accordance with applicable Australian Consumer Law.
That last sentence is worth keeping in there because it avoids wording the policy as if you can automatically keep money in every situation regardless of the circumstances.